Shipping Policy


Delivery

We offer FREE Worldwide Standard Delivery. 

1) Face Masks:

 

Our stock is kept in the UK hence all products are ready to be dispatched. 

For orders placed before 10.00 Monday to Friday we will dispatch the same day, orders placed after this will be dispatched the following working day.

Orders placed on Saturday and Sunday will be processed and dispatched on the next working day.

Please note: Delivery times vary by product and are calculated from time of dispatch.

United Kingdom 

Royal Mail Standard (2-5 working days Delivery)

Europe

Standard Delivery (3-7 Working Days) 

AustraliaNew Zealand

Standard International Delivery (5-14 Working Days) 

United States

Standard International Delivery (5-14 Working Days)  

Rest of the World

Standard International Delivery (7-21 Working Days)  

 

2) Dino/Dragon Hoodies: 

We will ship your order within 3 business days. 

Delivery time varies depending on location (usually 2-3 weeks).

COVID-19
We know these are difficult times for everyone, and we have been so grateful for the positive messages we've received from our dear clients. We are closely following official regulations to ensure we are prioritising the well-being of both our staff and customers. 
This means we are operating with smaller teams and shorter shifts. As a result some orders could face delays in shipping. But please rest assured your order will still be delivered to you as quickly and as safely as possible. We appreciate your patience in these difficult times.

 

Returns

We gladly accept returns and exchanges. Please contact us within 14 days of delivery. 

Conditions of return

Once your order has been returned and checked we will issue a refund (excluding the delivery costs).

Please note: Unless your item is faulty you will be responsible for paying the return delivery cost. We advise you send your returns via a tracked service as we cannot take any responsibility for lost items.

 

Return address:
F29, Fuse Building, Beechwood Road, E8 3DY, London 

For any questions please contact us on our email: info@spilow.com